HELP CENTER

What You Need to Know

Frequently Asked Questions

Students & Parents

How do I find a private tutor?


All our tutors are registered, qualified teachers, so no need to worry about the quality of the tutors that students are matched with. Our unique matching technology takes into account factors including subject, age, location, learning style, interests, languages spoken, and tutor availability. We only send you matches that we believe are a best fit for your child. No time wasted reading through hundreds of profiles.




Who are the Buddies?


The tutors we work with come from a variety of backgrounds. What they all have in common is that they are experts in their respective academic subjects, and are registered US teachers with multiple years' experience.




Why do I only get matched with one Buddy?


With our technology, we have found the most important factors that define student success. By using StudyBuddy, we guarantee you are getting paired with the Buddy who will give the best short- and long-term results.




Do you only have tutors in NYC?


Right now, we're offering in-person classes in New York City. If you'd like an online class, you can connect with tutors from around the US. All our tutors are registered US teachers. We´ll be offering in-person classes in more locations in the future. Make sure to sign up to our newsletter to find out when we launch in other cities.




How much does a tutor cost?


Our pricing is based on 3 factors - the subject, method of tutoring (online or in person) and tutor tier (Rising, Best, Super). Prices start at $48 per hour and range up to $150 per hour.




Can I talk to tutors before I book a session?


We screen and interview every tutor. When you're matched with a tutor, you can watch their video, and once you've booked a session, you can start chatting. If for any reason, you need to change your booking or cancel, you can do that according to our standard policy.




What if there are no tutors available?


Tutors choose the hours that they are available to teach. If you don't get a match, extend your availability to see if this opens up more tutors or consider an online session, which may offer you more flexibility.




How long is a tutor session?


A typical session is 1 hour.




How do I extend a tutor session to more than 1 hour?


Right now, you have to rebook, but we're working on this feature. Make sure to sign up to our newsletter to find out when it's live.




Can I change the time of my session?


To change the time of your session, cancel the class and schedule a new session with your Buddy. Please note, that you may be charged for the cancellation.




What happens if I need to cancel?


If you need to cancel a class, you may be charged a cancellation fee. There is no cancellation fee if you cancel more than 24 hours before the class. The cancellation fee is 50% if the cancellation is made between 12 and 24 hours of the class start time. The cancellation fee is 100% if the cancellation is made less than 12 hours before the class start time. Please refer to the StudyBuddy cancellation policy for more information.




I don’t like my Buddy, what can I do?


We’re sorry to hear that and want to do everything to help you. If you don’t find success in your first tutor, we ask you try again. If that doesn’t work, try tinkering with your profile. Certain things in your profile are used to make the best match. Make sure to be honest as possible.




Can I book multiple sessions with a tutor?


Right now, you can rebook after your session. We will be releasing a multiple bookings feature in the future. Make sure to sign up to our newsletter to find out when it's live.




Is there a discount if I book multiple sessions?


We don't have a discount currently, but we are working on this for the future. Make sure to sign up to our newsletter to find out when it's live.




How do I pay a tutor?


When you set up your profile, you can add a credit card payment method. After a session, you're invited to provide a rating, make a payment, and book another session if you'd like to. Our payment processing partner is Stripe.




I didn't book another session straight away. How do I find that tutor again and schedule time with them?


Go to your profile and you'll find a record of all your bookings here, so you can rebook anytime.




How do I track my child's progress?


Tutors can give feedback at the end of each session. You will find this feedback in the booking records.





Tutors

How do I sign up to be a tutor?


If you are a registered US teacher, you can sign up to become a Buddy. Simply complete the form here, and we will be in touch to do a quick screening interview and confirm your credentials. Once approved, you can start working via the app.




What tutors and subjects are most in demand?


Right now we're looking for tutors covering any grade K-12 and all subjects. You can sign up here.




What if a tutoring option is not listed?


Let us know! You can contact us here and tell us what you’re looking for. We will do our best to help and add it to the platform!




How much should a private tutor charge?


Unlike many other online learning platforms, we believe tutors shouldn't have to cut prices to get students. We take the guesswork out of pricing with set pricing based on 3 factors - the subject, method of tutoring (online or in person) and tutor tier (Rising, Best, Super). Prices start at $48 per hour and range up to $150 per hour.




How do I find students online?


Students request the help that they need, as well as teaching method (online or in person), and when they want the session. Our unique matching technology takes into account factors including subject, student age, location, learning style, interests, languages spoken, and your availability. Students will choose you and you will receive a notification straight away.




I'm not receiving bookings. What can I do?


Check that you have set your working hours and your status to "working". Review your profile to ensure you have tagged your specialisms, grade levels and the neighbourhoods you're able to work in. If everything is OK, and you're not receiving bookings, review or add your profile picture and video.




How do I become a Super Buddy?


Super Buddies are those tutors who have taught at least 10 sessions and have a good rating. Once you get to this level, you'll be notified, and your earnings per hour will rise.




What happens if I need to cancel?


Please refer to the StudyBuddy cancellation policy. Tutors can cancel at any time, but it may affect your ranking, positive reviews and ability to move up to higher earning levels.




How do I get paid for tutoring?


Tutors are paid automatically for the sessions given bi-weekly. Everything is handled through our partner Stripe, which is a respected and secure payment partner.




Does StudyBuddy take a fee for each booking?


StudyBuddy takes a 20% fee from each session booked. What you see in the earnings panel of the app is your earnings less that 20%, meaning you can easily see your earnings instantly, without having to do the arithmetic!




There was a problem with my payment, who do I talk to?


We're sorry there was a problem. Please contact us here and we will work with you and our payment partner to rectify any issues.





General

What is the StudyBuddy app?


StudyBuddy is a mobile first platform that matches students with their best fit tutor fast. Forget about the guesswork and wasted hours reading tutor profiles. We match students with a registered US teacher with at least 2 years experience, so students can focus on learning successfully. And for every session booked through StudyBuddy, a child less fortunate will recieve a free tutor session with our 1-For-1 Program.





Still need help? Contact us here.