HELP CENTER

What You Need to Know

Why do I only get matched with 1 Buddy (Tutor)?

With our technology, we have found the most important factors that define student success. By using StudyBuddy, we guarantee you are getting paired with the Buddy who will give the best short- and long-term results.​​

What happens if I need to cancel?

You can see our cancellation policy here

How long is a session?

A typical session is 1 hour, but you can choose to extend the session as needed in 30-minute increments.

Who are the Buddies?

The tutors we work with come from a variety of backgrounds, including former and current teachers, professionals from a wide variety of disciplines, and others who may have specific expertise in the subject area. What they all have in common is that they are experts in their respective academic subjects, hold an advanced degree, and have prior tutoring experience.

I don’t like my Buddy, what can I do?

We’re sorry to hear that and want to do everything to help you. If you don’t find success in your first tutor, we ask you try again. If that doesn’t work, try tinkering with your profile. Certain things in your profile are used to make the best match. Make sure to be honest as possible.

What if a tutoring option is not listed?

Let us know! You can contact us here and tell us what you’re looking for. We will do our best to help and add it to the platform!

Still need help? Contact us here. 

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